Frequently Asked Questions

1. What is the processing time?

Standard orders are usually processed within 3–5 business days. Custom racing suits typically take 5–9 business days after the final design is reviewed and approved.

Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

2. Can I customize my racing suit?

Yes. TurboX Gear offers full customization for racing suits, including:

  • Name and racing number
  • Country flag
  • Team logos and sponsor branding
  • Colors and overall design
  • Custom body measurements

digital mockup will be prepared for your approval before production begins.

Please note that customized and personalized products are final sale and cannot be returned or exchanged.

3. Do you offer custom sizing?

Yes. You can choose from our standard size chart or have your suit made according to your measurements.

We recommend checking our sizing guide carefully before ordering. Our support team can also assist you with sizing and measurements.

4. What are the shipping times?

We offer worldwide shipping with the following estimated delivery times:

  • UK & Europe: 5–7 business days
  • USA & International: 6–8 business days

Delivery times may vary depending on the destination, courier, customs, and other local factors.

Any customs duties, import fees, or applicable taxes are the customer's responsibility.

5. Do you ship worldwide?

Yes. TurboX Gear ships worldwide.

International delivery generally takes around 5–8 business days, depending on the destination country and courier service.

6. How can I track my order?

Once your order has been dispatched, we will send a tracking number by email.

You can use the tracking number on the courier's official website or contact our support team for assistance.

7. Do you offer team discounts?

Yes. We offer special pricing for bulk, team, and group orders.

Our bulk orders are suitable for racing teams, motorsport clubs, karting clubs, academies, schools, sports teams, sponsors, brand partners, F1 fans, track-day participants, and corporate events.

For larger quantities, contact our sales team for a custom quotation and dedicated support.

8. What is your return policy?

Eligible products can be returned within 14 days of delivery.

To qualify:

  • Items must be unused and unworn
  • Products must be in their original packaging
  • Items must be in resellable condition
  • Return shipping costs are the customer's responsibility
  • Customized and final-sale products are not eligible for return

Refunds or exchanges are normally processed within 5–10 business days after the returned item has been received and inspected.

9. Can I cancel my order?

Yes. Orders can be canceled or modified within 24 hours of purchase.

After this period, changes may not be possible, particularly once production has started. Customized orders cannot be changed after production begins.

Please contact our support team as soon as possible if you need to make a change.

10. How can I contact you?

Our support team can help with orders, sizing, customization, shipping, and other questions.

  • Phone / WhatsApp: +44 7474 796883
  • Email: info@turboxgear.com
  • Live Chat: Available on our website during business hours

We typically respond within 12–24 business hours.